Privacy Policy Overview
The Lamplit Parlour is a hospitality venue offering a restaurant, card lounge and offline poker experiences. When you interact with us online or in person, we may collect personal information to help us manage bookings and provide a smooth, welcoming visit. This Privacy Policy outlines the types of information we collect, how we use and store it, and the options available to you if you wish to access or correct your details.
By using this website, submitting a reservation or enquiry, or attending one of our events, you agree that your personal information may be handled in line with this Privacy Policy and applicable Australian privacy laws.
Information We Collect
We collect personal information that you choose to provide directly to us. This may include details you enter when you submit a booking, complete a form or contact us with a question about the restaurant, card lounge or offline poker evenings.
Information we commonly collect includes:
- your full name
- email address
- phone number
- preferred booking dates and times
- number of guests and reservation preferences
- event and experience preferences, such as restaurant dining, card lounge, offline poker or private group evenings
- any additional notes you choose to provide about dietary needs, accessibility or visit details
We may also collect limited technical information automatically when you browse this website, such as basic device and browser details needed to display pages correctly and keep the site functioning securely.
How We Use Your Information
Your personal information is used to support your experience at The Lamplit Parlour, with a particular focus on reservations, events and communications you have requested. In general, we use your information to:
- process reservation and private event requests for the restaurant, card lounge and offline poker evenings
- confirm, amend or clarify booking details, including dates, times and guest numbers
- communicate essential event information, such as arrival instructions or schedule changes
- respond to your questions or feedback about the venue and our services
- plan staffing, table layouts and hosting for restaurant and card-room experiences
- maintain and improve our hospitality services and website content
- share important updates that are directly relevant to your existing or upcoming visits
We do not sell your personal information, and we do not use it for unrelated commercial purposes that are not connected to The Lamplit Parlour experience.
Storage of Personal Information
We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. Information may be stored in digital booking systems or other hospitality tools that use industry-standard security practices.
Access to personal information is restricted to authorised personnel who are directly involved in managing reservations, events, the card lounge or related customer enquiries. These team members use your information only for purposes connected to your visit or interactions with The Lamplit Parlour.
Reservation and Event Requests
When you submit a reservation or event enquiry through this website or by other contact methods, we collect the details needed to understand and manage your request. This typically includes:
- full name and preferred contact details
- preferred dates and times for the booking
- number of guests and any access or seating needs
- type of experience you are interested in, such as restaurant dining, the card lounge, offline poker evenings, poker nights or private events
- any notes you provide about the purpose of the visit, such as celebrations, group gatherings or corporate occasions
We use this information solely to organise and manage your booking, coordinate table arrangements, plan table hosts for the card room where relevant, and communicate with you about the details of your visit.
Purpose and Lawful Basis
Personal information is collected and handled only when it is reasonably necessary to provide The Lamplit Parlour's hospitality services. This includes operating the restaurant, card lounge and offline poker experiences, managing reservations, and responding to enquiries about our venue and events.
We rely on your consent and our legitimate interests in operating a hospitality venue as the primary bases for processing your personal information. We do not use your details for unrelated marketing or share them with third parties for their own independent purposes, except where required or authorised by Australian law.
Access to Your Information
You are entitled to request access to personal information that we hold about you, subject to any applicable exceptions under Australian privacy law. If you would like to see the information we hold, please contact us using the details provided on this website.
When you make an access request, we may need to verify your identity before providing information. This helps us ensure that personal details are only shared with the correct person.
Correction of Information
We aim to keep the information we hold accurate and up to date so that reservations, events and communications run smoothly. If you believe that any personal information we hold about you is incorrect, incomplete or outdated, you can ask us to update or correct it.
To request a correction, please contact us through the methods listed on this website and provide enough detail for us to identify you and the information to be amended. We will take reasonable steps to make corrections as soon as practicable.
Data Retention
We keep personal information only for as long as it is needed for the purposes for which it was collected, or as otherwise required or permitted by Australian law. In practice, this means that booking and event information may be retained for operational records, service follow-up, and to meet any applicable legal or regulatory obligations.
When personal information is no longer required, we will take reasonable steps to delete, de-identify or securely store it in accordance with our data management practices and any relevant retention requirements.
Privacy Enquiries
If you have questions or concerns about how The Lamplit Parlour collects, uses or stores your personal information, or if you wish to make a privacy-related request, you can contact us using the details provided on this website.
We will aim to respond to privacy enquiries as soon as practicable. If you raise a concern, we will take it seriously, review the issue carefully and let you know the outcome and any steps we propose to take in response.
Children and Age Restrictions
The Lamplit Parlour is an adults-only venue intended for guests aged 18 years and over. Our restaurant, card lounge and offline poker experiences are designed for adult participation and social evening settings.
We do not knowingly collect personal information from anyone under the age of 18. If you become aware that a person under 18 has provided personal information to us, please contact us so that we can review and, where appropriate, delete that information.
Policy Changes
From time to time, we may update this Privacy Policy to reflect changes in our restaurant operations, card-room offerings, booking systems or applicable legal requirements in Australia. Any material updates will be published on this webpage.
We encourage you to review this Privacy Policy periodically so that you remain informed about how your personal information is collected and used. Your continued use of the website or our services after changes have been posted will be taken as acceptance of the updated policy.